Frequently Asked Questions
Shipping Policy
While we offer free shipping on coffee orders over $55 within Canada, there are some exceptions to this:
1. Free shipping is not applicable to orders that include milk alternatives i.e. Oatly Barista Addition, Diamond Blue Almond Milk, Pacific Barista Series Soy, and Say When Chai Authentic. This is due to the weight of these products and the higher costs they incur when shipped.
2. Orders to the US will have a flat rate of $15 applied on orders over $55.
Please note that we cannot accept returns on food or drink items. We don't ship on weekends or public holidays.
We highly recommend placing holiday orders by Dec 11, 2023 to help your gifts arrive on time.
Coffee Roasting
We roast every week from Monday to Friday! Coffee doesn't sit on our shelves for more than a day and that's as fresh as it gets. Coffee orders will generally ship the day after you place the order, everything is roasted to order to ensure you're always getting our best.
Coffee Subscriptions are a great way to save a little and not have to remember your daily/weekly/monthly coffee fix! If you subscribe to one of our 4 blends, you can save 10% each order. Subscriptions are fully managable on your end, you can set the quantity and frequency to whatever suits your needs the most.
Gift Cards
We have a whole page about this - you can find that here.