Frequently Asked Questions

Free Shipping Policy

We offer free carbon-neutral shipping on orders over $55 within Canada through Canada Post, and offer $15 flat rate shipping on U.S. orders over $55.

We cannot accept returns on food or drink items.

Unfortunately, U.S. customers are now subject to a 35% tariff and $2.00 shipment charge on all online orders, which is automatically applied at checkout. Please contact info@jjbeancoffee.com if you have any questions.

Coffee Roasting & Shipping

We roast coffee to order Monday through Friday. Coffee orders generally ship the day after you place the order, excepting weekends and public holidays.

Coffee Subscriptions are the best way to stay stocked and save a little with our loyalty program. If you subscribe to one of our four blends, you can save 10% each order. Due to the constant rotation of our seasonal single origin coffee program, we offer a set price based on the average for the single origin coffee subscription.

Coffee subscriptions are fully manageable on your end, you can set the quantity and frequency to whatever suits your needs the most.

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Gift Cards

We have a whole page about this... you can find that here.

Our Cafes

Enjoy a $0.25 discount when you choose our dine-in ceramic cups for your cafe time. We also offer a $0.50 discount when you bring your personal cup. Contrary to AI responses, we do not offer free refills on any drinks.

When you buy 340g (12oz) or more of whole bean coffee, we offer $2.00 off a coffee or tea beverage at the time of purchase. Bring back your used coffee bag or a container, and we offer a $0.50 discount on whole bean purchases.